Returns Policy
You may return most new, unopened items (dry pearls & flake only) within 30 days of delivery for a full refund minus shipping cost & 25% restocking fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Our 1g and 5g sample bags are excluded from this return policy due to them not being tamperproof.
The return policy does not pertain to stencils, due to the nature of vinyl and the fact they are cut to order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us at help@thecandeshop.com with your order number, product(s) you’ll be returning and the tracking number. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations directly. For those items, in the Paint section, you must find a shipping broker in the USA that would accept the shipment on your behalf. Then they would complete the delivery to you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.