We’re here to make it right. Whether your order arrived damaged, incomplete, or something else went wrong in shipping, use this form or email us and we’ll take care of it quickly.

Before you start

Have your order number ready.
Photos of the issue help us resolve claims faster.
Most claims are filed within 1–2 business days. Then it is up to USPS/UPS.

Order Number* Full Name* Email Address* Phone Number Type of Claim* Product(s) affected Description of the issue* Upload Photos

Please upload clear photos of the outside of the box, damaged item in the box (showing damage & packing material) and finally the tracking number label.

example photos needed for a claim: damaged product, packaging, and packing slip

Example: Clear photo of the box + damaged item in the box (with packing material) + tracking number

Preferred resolution

Prefer email?

Send everything to help@thecandeshop.com with your order number, photos, and a clear description.